Return Policy

Due to the perishable nature of our macarons, we do not accept returns. However, your satisfaction is our priority. If you are not fully satisfied with your purchase or if there are any issues with your order, please contact us at hello@butterandbatter.ca, and we will do our best to resolve the matter promptly.

Terms of Service

By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

1. Ordering

All orders placed through our website are subject to availability. We reserve the right to refuse any order at our discretion. Payment must be completed at the time of purchase. Custom orders may require additional time, which will be communicated to you upon ordering.

2. Shipping and Delivery

We aim to deliver our products in perfect condition. Delivery times may vary based on your location and availability. We are not responsible for delays caused by third-party carriers, but we will do our best to assist with any delivery issues.

3. Cancellations and Refunds

Once an order is placed, it cannot be canceled due to the perishable nature of our products. We do not offer refunds or returns unless there is a defect or issue with your order. In such cases, please contact us at hello@butterandbatter.ca within 24 hours of receiving your order.

4. Product Care

Our macarons are delicate and should be handled with care. Upon receipt, store them in the refrigerator or freezer to maintain freshness. We recommend consuming them within 5 days of delivery.

5. Privacy

We respect your privacy. Any personal information provided during the ordering process will only be used for the purpose of fulfilling your order and improving our services. We do not share your information with third parties.

6. Intellectual Property

All content on our website, including images, logos, and text, is the property of Butter & Batter. You may not use or reproduce any part of our website or materials without prior written consent.

7. Modifications

We reserve the right to modify these terms at any time. Any changes will be posted on this page, and continued use of our services after such modifications indicates your acceptance of the updated terms.

8. Contact

If you have any questions or concerns about these terms, please contact us at hello@butterandbatter.ca

Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

1. Information We Collect

We collect personal information that you voluntarily provide when placing an order, signing up for our newsletter, or contacting us. This may include:

Your name, Email address, Shipping address, Payment information, Phone number

We may also collect non-personal data, such as your browsing activity on our website, through cookies and other tracking technologies to enhance your shopping experience.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

Processing and fulfilling your orders | Communicating with you regarding your orders, promotions, and updates | Personalizing your experience on our website | Improving our services and website functionality| Sending marketing emails, with your consent, which you can opt out of at any time

3. Sharing Your Information

We respect your privacy and do not sell or share your personal information with third parties, except as necessary to:

Complete your transaction (e.g., payment processors, delivery services) |  Comply with legal obligations | Protect the rights, property, and safety of Butter and Batter or others

4. Data Security

We implement security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about how you interact with our site. This helps us improve functionality, analyze usage patterns, and personalize your experience. You can adjust your browser settings to refuse cookies, though this may affect your browsing experience.

6. Your Rights

You have the right to access, update, or delete your personal information at any time. If you wish to opt out of our marketing communications, you can do so by following the unsubscribe link in any of our emails or by contacting us directly at hello@butterandbatter.ca

7. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have received information from a child under 13, please contact us so we can promptly delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will apply to all data collected after the changes are made. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at hello@butterandbatter.ca